Our services consist of all the Hubdoc services we provide now or in the future, including the Hubdoc website, web application, mobile application and backend automation tool (“Hubdoc
” and the “Service
”). Certain features of the Service may be subject to additional guidelines, terms, or rules, which will be posted on the Service in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into these Terms.
You may receive an invoice solely for Hubdoc. However, if Hubdoc is included with your Xero plan and is connected to your Xero organization, then the Service will be included in your invoice for that Xero plan. If you receive a Hubdoc or Xero invoice, you are an “Invoiced User
”. If you access or use Hubdoc, but do not receive a Hubdoc or Xero invoice, you are an “Additional User
” of the applicable Invoiced User’s Hubdoc account. When we say “Company
” or “us
”, we are talking about the entity you contract with for the Service, which is an affiliate of Xero Limited (Hubdoc Inc.’s parent company). This entity is set out on the applicable Hubdoc or Xero invoice.
If you are an Invoiced User, for each of your Hubdoc accounts, you are responsible for notifying Additional Users of the entity you have entered into these Terms with. You must do so before they access or use the applicable Hubdoc account. If you are an Additional User, for each Hubdoc account, you must confirm the identity of this entity with the applicable Invoiced User before accessing or using the Hubdoc account.
”) SET FORTH THE LEGALLY BINDING TERMS AND CONDITIONS THAT GOVERN YOUR
USE OF THE SERVICE. BY ACCESSING OR USING THE SERVICE, YOU ARE ACCEPTING THESE TERMS (ON BEHALF OF YOURSELF
OR THE ENTITY THAT YOU REPRESENT), AND YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND
CAPACITY TO ENTER INTO THESE TERMS (ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU REPRESENT). YOU MAY NOT
ACCESS OR USE THE SERVICE OR ACCEPT THE TERMS IF YOU ARE NOT AT LEAST THE AGE OF MAJORITY IN THE JURISDICTION
IN WHICH YOU RESIDE AND WORK. IF YOU DO NOT AGREE WITH ALL OF THE PROVISIONS OF THESE TERMS, DO NOT ACCESS
AND/OR USE THE SERVICE.
THIS SERVICE IS FOR BUSINESS USE ONLY AND MAY NOT BE USED FOR PERSONAL, HOUSEHOLD OR CONSUMER PURPOSES. THESE
TERMS REQUIRE THE USE OF ARBITRATION (SECTION 12.4) ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN
JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
Hubdoc is a document automation tool that collects key business documents (by automatically
collecting documents from third party websites and by accepting documents that are manually
uploaded by users), organizes and securely stores the documents in the cloud,
extracts data from
the documents, and publishes the documents and associated data to third party accounting and cloud
In order to use certain features of the Service, you must register for an account (“Account”)
and provide certain information about yourself as prompted by the account registration form. You
represent and warrant that: (a) all required registration information you submit is truthful and
accurate; (b) you will maintain the accuracy of such information. You may delete your Account at
any time, for any reason, by following the instructions on the Service. Company may suspend or
terminate your Account in accordance with Section 11.
You are responsible for maintaining the confidentiality of your Account login information and are
fully responsible for all activities that occur under your Account. You agree to immediately notify
us of any unauthorized use, or suspected unauthorized
use of your Account or any other breach
of security. Company cannot and will not be liable for any loss or damage arising from your failure
to comply with the above requirements.
Access to the Service
Subject to these Terms, Company grants you a non-transferable, non-exclusive,
revocable, limited license to use and access the Service.
The rights granted to you in these Terms are subject to the following restrictions: (a) you shall
license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit
Service, whether in whole or in part, or any content displayed on the Service; (b) you shall not
modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the
Service; (c) you shall not access the Service in order to build a similar or competitive website,
product, or service; and (d) except as expressly stated herein, no part of the Service may be
reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or
any means. Unless otherwise indicated, any future release, update, or other addition to
of the Service shall be subject to these Terms. All copyright and other proprietary notices on the
Service (or on any content displayed on the Service) must be retained on all copies thereof.
Company reserves the right, at any time, to modify, suspend, or discontinue the Service (in whole
in part) with or without notice to you. You agree that Company will not be liable to you or to any
third party for any modification, suspension, or discontinuation of the Service or any part
Excluding any Customer Data (defined below), you acknowledge that all the intellectual property
rights, including copyrights, patents, trademarks, and trade secrets, in the Service and its
are owned by or licensed to Company or Company’s suppliers. Neither these Terms (nor your access to
the Service) transfers to you or any third party any rights, title or interest in or to such
intellectual property rights, except for the limited rights expressly set forth in Section 3.1.
Company and its suppliers reserve all rights not expressly granted in these Terms. There are no
implied licenses granted under these Terms.
As between you and the Company, you retain all ownership and intellectual property rights in and to
the Customer Data (defined below), and without limiting your obligations in Section 5.2, you grant
Company a non-exclusive, worldwide, royalty-free, irrevocable, fully paid-up right to use, process
and transmit Customer Data to provide the Service. You agree that Company may collect and analyze
data and other information relating to the provision, use and performance of the Service (including
information concerning Customer Data and data derived therefrom), and during and after the Term of
these Terms, Company may: (i) use such data and information to improve and enhance the Services for
other development, diagnostic and corrective purposes in connection with the Service, or other
Company offerings; and (ii) disclose such data solely in aggregated or other de-identified form in
connection with its business.
Electronic Alerts and Communications
The communications between you and Company use electronic means, whether you use the Service or
send us emails, or whether Company posts notices on the Service or communicates with you via email
or other electronic alerts. For contractual purposes, you (a) consent to receive communications
from Company in an electronic form; and (b) agree that all terms and conditions, agreements,
notices, disclosures, and other communications that Company provides to you electronically satisfy
any legal requirement that such communications would satisfy if it were be in a hardcopy writing.
The foregoing does not affect your non-waivable rights. You can disable or enable most alerts from
your user settings at any time.
Some electronic alerts will be sent to the email address you have provided as your primary email
address for the Service. If your email address changes, you are responsible for informing us of
that change. Company strives to provide alerts in a timely manner and with accurate information, but
cannot guarantee the successful delivery, timeliness, or accuracy of any alert. You understand and
agree that the delivery of alerts may be prevented or delayed by various factors. Company shall not
be liable for any delays or failures to deliver any alert, for any errors or inaccuracies in the
content of an alert, or for any actions taken or not taken by you or any third party in reliance on
Alerts are not encrypted and therefore we will never include your password or complete credentials
in the contents of an alert. However, alerts may include personal information about your accounts
such as your account balance or the due date for a bill or statement. Anyone with access to your
email will be able to view the content of these alerts.
“Customer Data” means any and all information (including login or other account
statements and other content, records, or files that you submit to, or use with, the Service (e.g.,
content in the user’s profile or postings) and any information statements and other content,
records, or files collected on your behalf through the Service (including information belonging to
your clients or other third parties on whose behalf you act). As between you and the Company, you
are solely responsible for the Customer Data and, except as expressly set out in Company’s Privacy
Policy, you assume all risks associated with use of the Customer Data, including any reliance on
its accuracy, completeness or usefulness by others, or any disclosure of the Customer Data that
personally identifies you or any third party. You hereby represent and warrant that the Customer
Data does not violate our Acceptable Use Policy (defined in Section 5.2). You may not represent or
imply to others that your Customer Data is in any way provided, sponsored or endorsed by Company.
Because you alone are responsible for the Customer Data, you may expose yourself to liability if,
for example, the Customer Data violates the Acceptable Use Policy. Company may, but is not
obligated to, backup any Customer Data, and the Customer Data may be deleted at any time without
prior notice. You are solely responsible for creating and maintaining your own backup copies of
your Customer Data if you desire.
The following terms constitute our "Acceptable Use Policy":
You represent, warrant and agree that you have obtained, and will maintain at all times in the
course of your use of the Service, all right and authority (including from any customers or other
third parties) as required for the transfer of Customer Data to Company, and as necessary to
permit Company to lawfully access and use such Customer Data for the purposes of rendering the
Services, including any third party authorizations required for the access
and use by Company of
your (or your clients’ and customers’) credentials to access accounts maintained at financial or
Without limiting Section 5.2(a), you agree not to use the Service to collect, upload, transmit,
display, or distribute any Customer Data (i) that violates any third-party right, including any
copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or
any other intellectual property or proprietary right; (ii) that is unlawful, harassing, abusive,
tortious, threatening, harmful, invasive of another’s privacy, vulgar, defamatory, false,
intentionally misleading, trade libelous, pornographic, obscene, patently offensive, promotes
racism, bigotry, hatred, or physical harm of any kind against any group or individual or is
otherwise objectionable; (iii) that is harmful to minors in any way; or (iv) that is in violation
of any law, regulation, or obligations or restrictions imposed by any third party.
In addition, you agree not to: (i) upload, transmit, or distribute to or through the Service any
computer viruses, worms, or any software intended to damage or alter a computer system or data;
(ii) send through the Service unsolicited or unauthorized advertising,
junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited
messages, whether commercial or otherwise; (iii) use the Service to harvest, collect, gather or
assemble information or data regarding other users, including e-mail addresses, without their
consent; (iv) interfere with, disrupt, or create an undue burden on servers or networks connected
to the Service, or violate the regulations, policies or procedures of such networks; (v) attempt
to gain unauthorized access to the Service (or to other computer systems or
networks connected to
or used together with the Service), whether through password mining or any other means; (vi)
harass or interfere with any other user’s use and enjoyment of the Service; or (vi) use software
or automated agents or scripts to produce multiple accounts on the Service, or to generate
automated searches, requests, or queries to (or to strip, scrape, or mine data from) the Service
(provided, however, that we conditionally grant to the operators of public search engines
revocable permission to use spiders to copy materials from the Service for the sole purpose of
and solely to the extent necessary for creating publicly available searchable indices of the
materials, but not caches or archives of such materials, subject to the parameters set forth in
our robots.txt file).
Company offers a service that extracts some data from documents in your Account (“Data Extraction”).
Data Extraction may be performed by software and/or human teams. While we strive to consistently
extract accurate and timely data, we may sometimes encounter technical or other difficulties.
Company is not responsible for the accuracy, timeliness, deletion, processing, conversion, storage
or delivery of this data or any reliance on this data. Company also does not review this extracted
data for accuracy or legality.
We reserve the right (but have no obligation) to review any Customer Data, and to investigate
and/or take appropriate action against you in our sole discretion if you violate the Acceptable Use
Policy or any other provision of these Terms or otherwise create liability for us or any other
person. Such action may include removing or modifying your Customer Data, terminating your Account
in accordance with Section 11, and/or reporting you to law enforcement authorities.
If you provide Company with any feedback or suggestions regarding the Service (“Feedback”),
you hereby assign to Company all rights in such Feedback and agree that Company shall have the
right to use and fully exploit such Feedback and related information in any manner it deems
appropriate. Company will treat any Feedback you provide to Company as non-confidential and
non-proprietary. You agree that you will not submit to Company any information or ideas that you
consider to be confidential or proprietary.
You agree to defend, indemnify and hold harmless Company, its employees, officers, directors,
affiliates, agents, contractors, successors, and assigns against any and all third party liability
(including damages, recoveries, deficiencies, interest, penalties and legal fees), directly or
indirectly arising from or in connection with: (i) Customer Data; (ii) your breach of any provision
of these Terms; or (iii) use of Service, or any part thereof, by you or your permitted users in
combination with any third party software, application or service. You will fully cooperate with
Company in the defense of any claim defended by you pursuant to its indemnification obligations
under these Terms and will not settle any such claim without the prior written consent of Company.
Third-Party Sites; Other Users
Company offers a service where users can retrieve information, including documents, data and
personalization settings, from third party accounts (“Account Information”).
While we strive
to consistently retrieve accurate and timely Account Information, we may sometimes encounter
technical or other difficulties. Company is not responsible for the accuracy, timeliness, deletion,
processing, conversion, storage or delivery of Account Information or any reliance on this Account
Information. Company also does not review this information when we retrieve it for accuracy or
When you submit login information to Hubdoc, such as usernames, passwords, account numbers, PINs,
security questions, or other information, you are granting permission to Company to retrieve Account
Information from third party accounts on your behalf. You represent and warrant that you are
entitled to submit this information to Hubdoc for use for this purpose without obligating Company to
any limitations, restrictions or other obligations. By submitting this information you expressly
authorize Company to use this information to access and store Account Information
on your behalf
from third parties, and you expressly authorize these third parties to disclose
your information to
Company and its affiliates. You understand and agree that Company and the Service are not in any way affiliated,
sponsored or endorsed by the third parties. Company is not responsible for any errors, fees, or
other consequences that may result from the retrieval of Account Information, including the locking
may have agreed.
The Service may contain links to third-party websites and services, and offer integrations or
connections with third-party applications, including accounting and cloud storage applications
(collectively, “Third-Party Links”). Such Third-Party Links are not under the control of
Company, and Company is not responsible for any Third-Party Links. Company provides access to these
Third-Party Links only as a convenience to you, and does not review, approve, monitor, endorse,
warrant, or make any representations with respect to Third-Party Links. You use all Third-Party
Links at your own risk, and should apply a suitable level of caution and discretion in doing so.
When you click on any of the Third-Party Links, the applicable third party’s terms and policies
apply, including the third party’s privacy and data gathering practices. You should make whatever
investigation you feel necessary or appropriate before proceeding with any transaction in
connection with such Third-Party Links.
Each Service user is solely responsible for any and all of its own Customer Data. Because we do not
control Customer Data, you acknowledge and agree that we are not responsible for any Customer Data,
whether provided by you or by others. We make no guarantees regarding the accuracy, currency,
suitability, or quality of any Customer Data. Your interactions with other Service users are solely
between you and such users. You agree that Company will not be responsible for any loss or damage
incurred as the result of any such interactions. If there is a dispute between you and any Service
user, we are under no obligation to become involved.
You hereby release and forever discharge the Company (and our officers, employees, agents,
successors, and assigns) from, and hereby waive and relinquish, each and every past, present and
future dispute, claim, controversy, demand, right, obligation, liability, action and cause of
action of every kind and nature (including personal injuries, death, and property damage), that has
arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the
Service (including any interactions with, or act or omission of, other Service users or any
Third-Party Links). IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE
SECTION 1542 IN CONNECTION WITH THE FOREGOING, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO
CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF
EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER
SETTLEMENT WITH THE DEBTOR.”
Payments and Billing
You will pay all fees agreed to for the Service. Any payment terms presented to you in the
process of using or signing up for a paid service are deemed part of these Terms of Service. All
fees are billed in advance and are based on subscriptions purchased. Fees paid are non-refundable
and payment obligations cannot be cancelled. Fees are based on the product offering at time of
purchase and are not contingent on the delivery of future functionality. We may suspend our
services to you until unpaid fees are paid in full, without limiting our other rights and remedies.
Some of the paid services may involve a recurring payment plan, where charges automatically recur
on a monthly, annual or other regular basis. By choosing a recurring payment plan, you acknowledge
that such services have an initial and recurring payment feature and you accept responsibility for
all recurring charges prior to cancellation. You accept that Company may charge you according to the
terms of the recurring payment plan without further authorization from you, until
notice and receive confirmation of our receipt of said notice, that you have terminated this
You must provide current, complete and accurate information for your billing account. You must keep
all billing information current, complete and accurate, and must promptly notify us and your
payment processor if your payment method is cancelled or if you become aware of a potential breach
of security. If you fail to provide current, complete and accurate billing information, you agree
that we may continue charging you for any use of paid services under your billing account unless
you have terminated your paid services as described above.
We may use a third-party payment processor to bill you through a payment account linked to your
account on Hubdoc for use of the paid services. The processing of payments will be subject to the
terms and privacy policies of the payment processor in addition to these Terms of Service. We are
not responsible for any errors by the payment processor.
THE SERVICE IS PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS, AND COMPANY (AND OUR SUPPLIERS) EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE (AND OUR SUPPLIERS) MAKE NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE. IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SERVICE, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO NINETY (90) DAYS FROM THE DATE OF FIRST USE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Limitation on Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY (OR OUR SUPPLIERS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SERVICE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SERVICE IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO A MAXIMUM OF FIFTY US DOLLARS (U.S. $50). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS OVERALL LIMIT. YOU AGREE THAT OUR SUPPLIERS WILL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR RELATING TO THESE TERMS.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Terms and Termination
Subject to this Section, these Terms will remain in full force and effect while you use the Service. We
may suspend or terminate your rights to use the Service (including your Account) at any time for any
reason at our sole discretion, including for any use of the Service in violation of these Terms. Upon
termination of your rights under these Terms, your Account and right to access and use the Service will
terminate immediately. You understand that any termination of your Account may involve deletion from
our live databases of your Customer Data and information collected on your behalf from third party
services and/or uploaded to Hubdoc. Company will not have any liability whatsoever to you for any
termination of your rights under these Terms, including for termination of your Account or deletion of
data associated with your account. Even after your rights under these Terms are terminated, the
following provisions of these Terms will remain in effect: Sections 3.2 through 3.4, Section 4 and
Sections 6 through 12.
These Terms shall be governed by the laws in effect in the jurisdiction that corresponds with the entity you contract with for the Service in the chart below, without reference to its conflicts of laws provisions, and you agree to be subject to the venue associated with the relevant entity in the chart below. The U.N. Convention on Contracts for the International Sale of Goods will not apply to these Terms.
|Jurisdiction / Law
|Xero Australia Pty Limited
|Xero (UK) Limited
|Xero (NZ) Limited
|Xero Software (Canada) Ltd.
|Xero (Singapore) Pte. Ltd.
|Xero South Africa Proprietary Limited
|North Gauteng, Pretoria
The parties confirm that it is their wish that these Terms as well as other documents relating to
the Service, including notices and alerts, be drafted only in the English language. Les parties
aux présentes confirment leur volonté que cette convention de même que tous let documents, y
compris tous avis, s’y rattachant, soient rédigés en langue anglaise seulement.
These Terms are subject to occasional revision, and if we make any substantial changes, we may
notify you by sending you an e-mail to the last e-mail address you provided to us (if any), and/or
by prominently posting notice of the changes on our Service. You are responsible for providing us
with your most current e-mail address. In the event that the last e-mail address that you have
provided us is not valid, or for any reason is not capable of delivering to you the notice
described above, our dispatch of the e-mail containing such notice will nonetheless constitute
effective notice of the changes described in the notice. Any changes to these Terms will be
effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice
to you (if applicable) or thirty (30) calendar days following our posting of notice of the changes
on our Service. These changes will be effective immediately for new users of our Service. Continued
use of our Service following notice of such changes shall indicate your acknowledgement of such
changes and agreement to be bound by the terms and conditions of such changes.
Applicability of Arbitration Agreement & Rules. Any controversy, claim or dispute arising
out of, relating to, or in respect of these Terms, including their negotiation, validity,
existence, breach, termination, construction or application, or the rights, duties or obligations
of any party, or the rights, duties or obligations of any party derived from or associated with
these Terms (a “Dispute”), shall be referred to and determined by a single
arbitrator in a final and binding arbitration (collectively, the “Arbitration
Agreement”). Unless otherwise agreed to, all arbitration proceedings shall be held in
English. This Arbitration Agreement applies to you and the Company, and to any subsidiaries,
affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all
authorized or unauthorized users or beneficiaries of
services or goods provided under the Terms.
Notice Requirement and Informal Dispute Resolution. Before either party may seek
arbitration, the party must first send to the other party a written Notice of Dispute (“Notice”)
describing the nature and basis of the claim or dispute, and the requested relief. A Notice to
the Company should be sent to our address, which can be found on the Invoiced User’s invoice, with a copy to firstname.lastname@example.org.
After the Notice is received, you and the Company may attempt to resolve the claim or dispute
informally. If you and the Company do not resolve the claim or dispute within thirty (30) days
after the Notice is received, either party may begin an arbitration proceeding. The amount of any
settlement offer made by any party may not be disclosed to the arbitrator until after the
arbitrator has determined the amount of the award, if any, to which either party is entitled.
Selection of Arbitrator, Seat, Venue. If the parties have not agreed upon the arbitrator
within 14 days, the Company shall ask an independent third party to appoint a single
arbitrator. The seat of the arbitration shall be the same as the law
governing these Terms. The costs and expenses of the arbitrator shall be shared equally
between the parties. A party to the arbitration has no right of appeal from any award of the
arbitrator, whether characterized as final, interim, interlocutory or
partial. All Disputes
referred to arbitration (including the scope of the agreement to arbitrate, the law relating to
the enforcement of the agreement to arbitrate, any relevant limitation periods, the law governing
the procedure of the arbitration, the law relating to available remedies, set-off claims and
conflict of laws rules) shall be governed by the law identified in Section 12.1, and each party hereby
irrevocably consents to venue identified in Section 12.1, and to the jurisdiction of competent
courts identified in Section 12.1 for all litigation that may be brought, subject to the
requirements for arbitration hereunder, with respect to the terms of, and the transactions and
relationships contemplated by, these Terms. Notwithstanding this provision, a party to
these Terms may take such steps as are permitted or required to enforce an award made by an
arbitrator. You agree that you will not contest venue, and you waive any rights that you may have
to initiate, transfer, or change the venue of any litigation arising from or related to these
Additional Rules for Non-Appearance Based Arbitration. If non-appearance based arbitration
is elected, the arbitration shall be conducted by telephone, online and/or based solely on
written submissions; the specific manner shall be chosen by the party initiating the arbitration.
The arbitration shall not involve any personal appearance by the parties or witnesses unless
otherwise agreed by the parties.
Time Limits. If you or the Company pursue arbitration, the arbitration action must be
initiated and/or demanded within the statute of limitations (i.e., the legal deadline for filing
a claim) and within any deadline imposed under the rules governing arbitration in the applicable jurisdiction for the pertinent claim.
Authority of Arbitrator. If arbitration is initiated, the arbitrator will decide the
rights and liabilities, if any, of you and the Company, and the dispute will not be consolidated
with any other matters or joined with any other cases or parties. The arbitrator shall have the
authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the
authority to award monetary damages, and to grant any non-monetary remedy or relief available to
an individual under applicable law, the rules governing arbitration in the applicable jurisdiction, and the Terms. The arbitrator shall issue a
written award and statement of decision describing the essential findings and conclusions on
which the award is based, including the calculation of any damages awarded. The arbitrator has
the same authority to award relief on an individual basis that a judge in a- court of law would
have. The award of the arbitrator is final and binding upon you and the Company.
Waiver of Jury Trial. THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS
TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims
and disputes shall be resolved by arbitration under this Arbitration Agreement. Arbitration
procedures are typically more limited, more efficient and less costly than rules applicable in a
court and are subject to very limited review by a court. In the event any litigation should arise
between you and the Company in any court in a suit to vacate or enforce an
arbitration award or otherwise, YOU AND THE COMPANY WAIVE ALL RIGHTS TO A JURY TRIAL, instead
electing that the dispute be resolved by a judge.
Waiver of Class or Consolidated Actions. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS
ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS
BASIS, AND CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR
CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER.
Confidentiality. All aspects of the arbitration proceeding, including but not limited to
the award of the arbitrator and compliance therewith, shall be strictly confidential. The parties
agree to maintain confidentiality unless otherwise required by law. The deemed undertaking rule
shall apply. This paragraph shall not prevent a party from submitting to a court of law any
information necessary to enforce these Terms, to enforce an arbitration award, or to seek
injunctive or equitable relief.
Severability. If any part or parts of this Arbitration Agreement are found under the law
to be invalid or unenforceable by a court of competent jurisdiction, then such specific part or
parts shall be of no force and effect and shall be severed and the remainder of these Terms shall
continue in full force and effect.
Right to Waive. Any or all of the rights and limitations set forth in this Arbitration
Agreement may be waived by the party against whom the claim is asserted. Such waiver shall not
waive or affect any other portion of this Arbitration Agreement.
Survival of Agreement. This Arbitration Agreement will survive the termination of your
relationship with Company.
Emergency Equitable Relief. Notwithstanding the foregoing, either party may seek emergency
equitable relief before a court of competent jurisdiction in order to
maintain the status quo pending arbitration. A request for interim measures shall not be deemed a
waiver of any other rights or obligations under this Arbitration Agreement.
Claims Not Subject to Arbitration. Notwithstanding the foregoing, claims of defamation and
infringement or misappropriation of the other party’s patent, copyright, trademark or trade
secrets shall not be subject to this Arbitration Agreement.
Courts. In any circumstances where the foregoing Arbitration Agreement permits the parties
to litigate in court, the parties hereby agree to submit to the personal jurisdiction of the
courts identified in Section 12.1 for such purpose.
The Service may be subject to U.S., Canadian and other export control laws, and may be subject to
export or import regulations in other countries. You agree to comply with such export control laws,
and specifically, you agree not to export, re-export, or transfer, directly or indirectly, any U.S.
technical data acquired from Company, or any products utilizing such data, in
violation of the
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Our failure to exercise or enforce any right or provision of these Terms shall not operate as a
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maximum extent possible, the determination shall not affect the enforceability of any other
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